Terms of Service


Welcome to Custom Engraving! These terms and conditions outline the rules and regulations for the use of our website.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use this website if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves.

Intellectual Property:

The content and materials on this website, including but not limited to text, graphics, images, logos, and code, are the property of our Company and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, transmit, display, publish, sell, license, or create derivative works from any of the content or materials on this website without our prior written consent.

Use License:

Permission is granted to temporarily download one copy of the materials (information or software) on our website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

      • modify or copy the materials.
      • use the materials for any commercial purpose or for any public display (commercial or non-commercial).
      • attempt to decompile or reverse engineer any software contained on our website.
      • remove any copyright or other proprietary notations from the materials; or
      • transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


The materials on our website are provided on an 'as is' basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, we do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on our website or otherwise relating to such materials or on any sites linked to this site.


In no event shall we or our suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on our website, even if we or our authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata:

The materials appearing on our website could include technical, typographical, or photographic errors. We do not warrant that any of the materials on our website are accurate, complete, or current. We may make changes to the materials contained on our website at any time without notice. However, we do not make any commitment to update the materials.


Our website may contain links to third-party websites or services that are not owned or controlled by us.

Privacy policy

At Custom Engraving, we take your privacy very seriously. This Privacy Policy outlines how we collect, use, and protect your personal information.

Information We Collect:

  • Personal information such as your name, email address, and shipping address when you place an order.
  • Non-personal information such as your browser type and IP address when you browse our website.

How We Use Your Information:

  • To process and fulfill your orders.
  • To send you promotional emails or newsletters if you subscribe to them.
  • To improve our website and customer service.

How We Protect Your Information:

  • We use SSL encryption to protect your personal information during transmission.
  • We use secure servers to store your personal information.
  • We do not sell or share your personal information with third parties, except for shipping and payment purposes.


  • We use cookies to improve your browsing experience and personalize your interactions with our website.
  • You can disable cookies in your browser settings, but some features of our website may not work properly.

Children's Privacy:

  • Our website is not intended for children under the age of 13.
  • We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy:

  • We reserve the right to modify or update this Privacy Policy at any time.
  • Changes will be posted on this page and will take effect immediately.

Shipping policy

We offer shipping to all locations within Australia. Orders will be processed and shipped within 1-2 business days of receipt, except during holidays or other closures.

We use reputable carriers to deliver your orders. Shipping times will vary depending on your location and the shipping method you choose at checkout.

Standard shipping typically takes 3-10 business days for delivery. We also offer Express Shipping options for an additional fee, which typically takes 3-5 business days for delivery.

Please note that we do not currently offer international shipping or shipping to PO boxes or similar addresses.

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery. If you have any questions about your order or shipping, please don't hesitate to contact us through info@customengraving.com.au.

Shipping Costs:

Shipping costs will vary based on your location and the weight of your order. We offer free standard shipping on orders over $99.

If you choose Express shipping, the cost will be calculated based on the weight of your order and your location.

Please note that shipping costs are non-refundable, and any returns or exchanges will be subject to our standard return policy.

Refund Policy

At Custom Engraving, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free refund policy to ensure your complete satisfaction.


You may return any unused item in its original packaging within 10 days of delivery for a full refund. Please contact us at info@customengraving.com.au to initiate the return process. We will provide you with a return shipping label and instructions on how to return your item or you can choose the shipping carrier of your choice. Once we receive your returned item, we will issue a refund to your original form of payment. Please note that you are responsible for return shipping charges. The customised products are non-return or refundable.


If you need to exchange an item please contact us at info@customengraving.com.au. We will provide you with a return shipping label and instructions on how to return your item or you can choose the shipping carrier of your choice. Once we receive your returned item:

  • We will exchange the item for you if available.
  • If the item you want to exchange is more expensive than your original purchase, you will need to pay the difference.
  • If the item you want to exchange is less expensive than your original purchase, we will refund the difference to the original payment method.

Please note that the customised products are non-return or refundable.

Defective Items:

If you receive a defective item, please contact us at info@customengraving.com.au within 3 days of receiving your order. We will provide you with a return shipping label and instructions on how to return your item. Once we receive your returned item, We will send you a replacement item or issue a refund if the item is not available.


Once we receive your returned item, we will process your refund within 5-7 business days. Please note that it may take several additional days for your bank or credit card company to process the refund and for the funds to appear in your account.

Contact Us

If you have any questions or concerns about our refund policy, please don't hesitate to contact us at info@customengraving.com.au. We are always happy to help!